No-Risk Guarantee

We know better than anyone that hardwood flooring is a major investment for your home and that it can be more than a little scary to trust a company to realize your dreams.  That is why we at Natural Accent Hardwood Floors are willing to provide more than a simple “satisfaction guarantee” that is so commonplace in the industry.  Our “No-Risk Guarantee” serves as our promise to you that we will take all the risk on any work we perform.

  • We promise to listen to you in order to understand your wants, needs, fears and expectations and educate you on whether those expectations can and can’t be met.
  • We promise to be honest with you about all our products and services and itemize them on our comprehensive estimates.
  • We promise to hold to our estimates with no hidden charges.  If any surprises are found during a project (such as pet-stains when removing carpet) we will discuss your options and their associated costs before performing any additional work.
  • We promise to get your project done in a timely manner.  Once we begin your project, we work until it is finished.
  • We promise to use only the highest quality products and equipment on the market.
  • If you feel that we have failed to uphold our promise, we will either fix the problem promptly or compensate you accordingly.
  • What our customers have to say…

    “We so appreciate Jim’s professionalism, honesty, respect, eye to detail, and woodworking skill. He is a perfectionist not only with the install but also with the cleanup at the end of each day. Our beautiful new floors have dramatically changed the look of our home and everyone who comes to visit will comment on the change. We are extremely happy with our new floors.”

    Ron and Carol Halverson, West Fargo, ND

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