Skip to Content

Frequently Asked Questions

You most likely have a few essential questions about your upcoming Fargo hardwood floor installation or refinishing project. Below are the main queries we have collected about working with us...

The Most Important Questions

Below are the 3 most important subjects when it comes to restoring your hardwood floors. Each needs a bit more detailed information, so we’ve compiled our answers into downloadable PDF articles for you to read…

General Project Questions

Most average-sized houses in Fargo have about 500 to 800 square feet of wood flooring. Restoring this area takes about 3 days to sand and refinish, assuming the hardwood floors are in good shape and don’t need any repairs. If you want to stain your floors (change the color), it will take an extra day. Larger and more complicated layouts will take a little longer.

Extras, like sanding and refinishing stairs, removing carpet, and fixing any repairs, will add extra time to the job.

Yes, it could be possible with a few restrictions.

While the finishes are being applied and are drying, you won’t be able to access those areas for at least 4 hours. However, we prefer to keep everyone off the floor for 24 hours with finish coats. This ensures a great finished result without any contaminants.

If you are having your entire house refinished, or main entryways and hallways, then it might be preferable to stay somewhere else during the project.

Yes. We are fully insured with Liability Insurance coverage for $2,000,000.00.

Because we’re not professional furniture removalists, our insurance won’t cover us for any damage to your furniture, so we don’t offer this as a service.

We do have an AirSled, which we are happy to loan you so you can safely move your larger pieces yourself before we arrive.

Yes, we’re happy to remove and dispose of your old dusty carpet and underlay. We will quote you a price in our estimate.

If you would like to save some money and remove the carpet, underlay and tack strips yourself, we can provide some instructions on how to do this.

These are the main areas we restore hardwood floors throughout the Fargo, North Dakota and Moorhead, Minnesota areas: Fargo, Moorhead, Grand Forks, Detroit Lakes, Fergus Falls, Wahpeton, Valley City, West Fargo and Frontier.

We have more details about how we take care of all the dust on our Dustless Sanding page.

Not usually. This is a physically demanding job, and we need our rest on the weekends. We’re also family men, and we love to spend as much time with our kids and wives as possible.

If we have made a mistake, then yes, we’ll work overtime or on the weekend to fix it and make sure we get back on track with your schedule.

We know better than anyone that hardwood flooring is a significant investment for your home and that it can be more than a little scary to trust a company to realize your dreams. That is why we at Natural Accent Hardwood Floors are willing to provide more than a simple “satisfaction guarantee” that is so commonplace in the industry. Our “No-Risk Guarantee” serves as our promise to you that we will take all the risk on any work we perform.

Here are our 6 promises with our guarantee:

1. We promise to listen to you to understand your wants, needs, fears, and expectations and educate you on whether those expectations can and can’t be met.

2. We promise to be honest with you about all our products and services and itemize them on our comprehensive estimates.

3. We promise to hold to our estimates with no hidden charges. If any surprises are found during a project (such as pet stains when removing carpet), we will discuss your options and their associated costs before performing any additional work.

4. We promise to get your project done in a timely manner. Once we begin your project, we work until it is finished.

5. We promise to use only the highest quality products and equipment on the market.

6. If you feel that we have failed to uphold our promise, we will either fix the problem promptly or compensate you accordingly.

We happily accept credit cards through PayPal (incurs a 1.5% fee), cash and checks.

Finishing and Staining Questions

For the finishes we use, not bad at all. Years past oil-based solvent finishes were commonly used, and these really stank. Worse were the fumes from conversion varnish systems which stank and gassed off for weeks. Both of these systems make it really uncomfortable staying at home after coating.

We stopped using these smelly finishes years ago when we upgraded to only using high-end water-based finish systems. These finishes have a very low non-offensive odor as they dry. This is because water vapor is evaporating as they dry vs smelly solvents.

The only products we use that have a bit of smell are the sealers (if you decide to use one) and the stain. We can talk about these options during your estimate.

So if you need to stay in a section of your home during the sanding and refinishing process, you will be able to without having to worry about eye watering fumes and off-gassing.

We’ve written a detailed PDF guide that answers this question for you in great detail: “How to Choose a Hardwood Floor Finish.” You can find it at the top of this page.

Our PDF guide: “Staining Hardwood Floors” answers this question in detail for you. You can download it from the link at the top of this page.

Repair and Sanding Questions

Yes, it is possible. But because your floors have a limited wear layer thickness that can be sanded, we do our best to preserve your floors as much as we can. Your hardwood floors can only be sanded 3 to 5 times before they need replacing. So we try to remove the minimum amount of wood as possible. If you have very deep scratches in your floor and sanding them will remove too much of the wear layer, we recommend replacing the damaged areas with new wood. That will build up the damaged area thickness and remove the deep gouges, allowing your floors to be sanded and refinished again down the road.

We’ve written an article to answer this question in more detail. You can find it here: Why Do My Floors Have Gaps in Winter?

Yes, we can complete any repairs needed to your floor.

We’ve written an article to answer this question in more detail. You can find it here: What If My Hardwood Floor Has Pet Stains?

Yes, we can install solid wood base shoe to match your floor as well as painted base shoe and baseboards.

We can stain your wood base shoe to match your floor. For painted baseboard, we don’t do final coats or caulking.

Yes, we can arrange to have the areas under your appliances sanded and refinished. But we’re not licensed to do plumbing or gas work, so if your appliances are connected to either of these utilities, you will have to get them professionally disconnected before we arrive so we have access. We have an Airsled that we use to remove heavy appliances to not damage your floors.

End of Project Questions

This will depend on the finish system you decide to go with. Below are the dry and cure time recommendations per finish system we use:

High-End Residential Grade Water-Based (Bona Mega): Cure time for this system is around 7 days. After 24 hours it will be dry enough to place furniture back carefully. You should wait 7 days before putting the rugs back. You will be able to walk across with socks after 2 to 3 hours carefully.

Commercial Grade Water-Based (Bona Traffic): Similar to the water-based finish system above, the cure time is 7 days. Again, after 24 hours, you can start to replace your furniture, and rugs can be put back after 7 days.

Penetrating Oils (Rubio Monocoat or Pallmann Magic Oil): Like the waterbased finishes we use, cure time for our penetrating/hardwax oil systems is 7 days. Furniture can be carefully replaced after 24 hours. Rugs and other floor coverings like mats and runners can be put out after 7 days. The floor can be walked on with socks in about 8 hours.

UV Cured Finish (Loba Rush): With this finish, after the final coat is cured with the UV machine, you can move everything back in immediately. Furniture, rugs, mats, and all. If speed matters, it's the fastest curing finish we offer.

Please remember, when you do finally move your furniture back, be it the same day or a week later, take your time and be extra careful. You don’t want to damage your brand-new refinished floors. Don’t drag furniture across the bare floor. Either use an AirSled (we can provide one) or protect the floors properly first. We also recommend using felt pads under all furniture and replacing them often.

We’ve written an article to answer this question. You can find it here: Cleaning and Maintaining Your Hardwood Floors.

We hope you’ve been able to find the answers you were looking for. If you have any more questions, feel free to give us a call, we’ll be happy to answer them for you.

PHOTOS from past projects

CUSTOMER feedback

Jim and his team are great! They are very nice, they are efficient, and they explain the refinishing process every step of the way. Jim is always quick to answer any questions you may have, and they will do their best to accommodate any requests you may have. The floor looks outstanding and they left the place cleaner than it was before they started! Top notch local company! Great job Jim! Trent Chance | Fargo, ND
5.0
Google
Back top top